Refund Policy
Digital Products
Our downloadable products are delivered electronically and cannot be physically returned
24 Hour Request Period
Contact us within 24 hours of purchase if you believe your order qualifies for a refund.
Request Support
Send your order details and a clear explanation so we can review the issue.
Frequently Asked Questions
Digital Products
Cleaning Peace primarily sells downloadable digital products, including ebooks, cleaning recipe collections, planners, checklists, printable labels, and cleaning systems.
Digital products are generally delivered immediately after a successful purchase. Because you can’t physically return them once you’ve accessed or downloaded them, change-of-mind refunds may be restricted after delivery begins.
Right to Cancel Before Downloading
EU and EEA Customers
Consumers in the European Union or European Economic Area may normally have a 14-day right of withdrawal for distance purchases.
For digital content supplied immediately, this right may end once delivery begins if, during checkout, the customer:
● Expressly agrees that delivery may begin before the withdrawal period ends
● Acknowledges that beginning delivery means losing the right of withdrawal
● Receives confirmation of that agreement
Nothing in this policy removes any mandatory consumer rights provided by applicable law.
When a Refund May Be Available
We will review refund or replacement requests when:
● The customer was charged more than once for the same order
● The wrong product was delivered
● The delivered file is damaged, incomplete or cannot be opened
● A technical problem prevents access and we cannot provide a working replacement
● The product is materially different from its description
● A refund is required by applicable consumer law
We may first attempt to resolve the problem by replacing the file, renewing access or providing
technical assistance.
Situations Normally Not Eligible for a Refund
Unless required by applicable law, refunds are normally unavailable when:
● The customer changes their mind after accessing or downloading the product
● The customer no longer wants or needs the product
● The customer did not read the product description or compatibility information
● The customer lacks the necessary software, device or printing equipment
● The customer expected a physical item when the product was clearly described as
digital
● The customer accidentally purchased the product but accessed or downloaded it
● The customer is dissatisfied with minor color differences between a screen and printed
copy
● The customer has violated the product’s personal-use licence
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